Last updated: May 2026
This Refund Policy applies to all digital gift code purchases, wallet transactions, cashback offers, and related services provided by CW365 Pay. By using our platform, you agree to the terms described below.
Gift codes sold through CW365 Pay are digital products. Once a gift code has been delivered, viewed, redeemed, or accessed, it may not be eligible for cancellation or refund.
The following purchases are generally non-refundable:
If payment is deducted but the gift code is not delivered, users may contact support for verification. Eligible failed transactions may be refunded after successful review and confirmation.
In case of accidental duplicate payments, users must contact support with valid transaction proof. Verified duplicate payments may be refunded within a reasonable processing period.
CW365 Pay is not responsible for losses caused by incorrect email addresses, UPI IDs, mobile numbers, or other user-provided information. Users must verify details before completing purchases.
Refund requests involving suspicious activity, fraud, chargebacks, fake transactions, or policy abuse may be rejected. CW365 Pay reserves the right to suspend accounts involved in fraudulent activities.
Approved refunds may take several business days depending on banking systems, payment gateways, UPI providers, or financial institutions.
Temporary delays caused by banks, payment gateways, or third-party services are outside the direct control of CW365 Pay.
Orders cannot usually be cancelled once payment processing has started or once digital delivery is completed.
Cashback, offer rewards, and promotional bonuses may be reversed or cancelled if fraudulent behavior, fake referrals, or suspicious activity is detected.
CW365 Pay reserves the right to hold, review, or restrict transactions if security verification is required.
Some gift codes or vouchers may be issued through third-party partners or merchants. CW365 Pay is not responsible for external merchant service issues, expiry policies, or redemption limitations.
Users are responsible for redeeming gift codes before their expiration date where applicable. Expired codes may not qualify for replacement or refund.
If users experience technical problems during purchase, they should contact support immediately with screenshots and transaction details for investigation.
Repeated false refund claims, chargeback abuse, or intentional misuse of the platform may result in permanent account suspension and legal action where applicable.
CW365 Pay reserves the right to modify this Refund Policy at any time. Updated policies will be published on this page.
For refund-related support or transaction issues, contact us at:
Email: support@cw365pay.in